- 1 Accessing our site
- 2 Creating an account and using our websites, apps, and account systems
- 3 Transactions concluded through our site and our liability to you
- 4 Intellectual Property Rights
- 5 Reliance on information posted
- 6 Our site changes regularly
- 7 Our liability for the material on the site
- 8 Indemnity
- 9 Information about you and your visits to our site
- 10 Uploading material to our site
- 11 Viruses, hacking and other offences
- 12 Linking to our site and removal of links
- 13 Links from our site
- 14 Limitation of liability
- 15 Jurisdiction and applicable law
- 16 Alternative dispute resolution
- 17 Variations
- 18 Partnership
- 19 Assigning
- 20 Severability
- 21 Headings
- 22 Term
- 23 We Price Match
- 24 Survivability
Accessing our site
1.1. Access to our site is permitted on a temporary basis only, and we reserve the right to withdraw or amend the service we provide on our site without notice (see below). We will not be liable if for any reason our site is unavailable at any time or for any period.
1.2. From time to time, we may restrict access to some parts of our site, or our entire site, to users who have registered with us.
1.4. You are responsible for making all arrangements necessary for you to have access to our site. You are also responsible for ensuring that all persons who access our site through your internet connection are aware of these terms, and that they comply with them.
Creating an account and using our websites, apps, and account systems
2.1. Only people who are 18 /eighteen/ years old or older may create and use an account.
2.3. You agree not to share your account or login credentials with anyone. You shall not sell, transfer or allow any other person to access your account or login credentials. You shall be entirely responsible for maintaining the confidentiality of your account and login credentials.
2.4. You agree to notify us immediately if you become aware of any breach of security, including any loss, theft or unauthorised access or disclosure of your account or login credentials.
2.5. You may terminate or suspend your account at any time by contacting us.
2.6. We may terminate or suspend your account if we determine, at our absolute discretion that:
2.6.1. You have violated or are violating any term of this Agreement;
2.6.2. Our services have stopped or will stop offering any or all services in your area or country;
2.7. If your account is terminated, you will no longer have access to it, including not limited to, any of the data associated to the account, its contents, information, history or services. We also reserve the right to terminate any other accounts you may have created or created in the future.
2.8. You hereby acknowledge that you have read, understood, considered and agree that creating and using any and all accounts that you created involves the risk that your account may be terminated or suspended.
2.9. While using our websites, apps and account systems, you must comply with all applicable laws, rules and regulations in the jurisdiction in which you reside, as well as the additional rules set out by our Agreement with you and the rules that govern your use of our services.
Transactions concluded through our site and our liability to you
3.1. Our role is as/of an introductory agent for providers of cleaning and maintenance services.
3.2. Once you have indicated your agreement to the Services Terms and Conditions and the terms set out in the email using the link provided in the email, a contract will come into existence between you and the Provider.
3.3. Your contract is with the Provider and the responsibility for the provision of the services rests solely with the Provider. Please read the Services Terms and Conditions carefully as they will be legally binding on you once you have indicated your agreement to them, directly or by confirming the booked service with the service provider.
3.4. Please note that the responsibility for the provision of the services is the Provider’s alone. You acknowledge and agree that we shall not be held responsible and incur no liability of any kind, under any circumstances whatsoever for the provision of services.
3.5 We welcome your feedback about Providers and if you experience problems of any kind with a Provider.
Intellectual Property Rights
4.1. We are the owner or the licensee of all intellectual property in our websites and apps, and of the material published on it. Those works are protected by copyright laws and treaties around the world.
4.2. We grant you a limited, non-exclusive, non-transferable, revocable license to use and enjoy our website, apps and account system, for your individual, non-commercial purposes only and expressly conditioned upon your compliance with the terms of this Agreement.
4.3. You acknowledge and agree that unless we grant you a license, in a signed written contract, you may never use any of our trademarks, service marks, trade names, logos, domain names, taglines, or trade dress.
4.4. You acknowledge and agree that you shall have no ownership or other property interest in your account.
4.5. You acknowledge and agree that you have no claim, right, title, ownership, or other proprietary interest in the contents of the websites and/or the apps, and/or any other credits accumulated through any websites, apps or account systems, regardless of any consideration offered or paid in exchange.
4.6. You acknowledge and agree that our website, any of our subsidiaries, partners, service providers, licensors or any other third parties related to us, shall not be liable in any manner for the deletion, modification, impairment, hacking, or any other damage or loss of any kind caused to content of the websites, apps, accounts and/or account systems, including deletion of any and all of the websites, apps, accounts, account systems and/or any and all accumulated credits.
4.7. You may print off one copy, and may download extracts, of any page(s) from our site for your personal reference and you may draw the attention of others within your organisation to material posted on our site.
4.8. You must not modify the paper or digital copies of any materials you have printed off or downloaded in any way, and you must not use any illustrations, photographs, video or audio sequences or any graphics separately from any accompanying text.
4.9. Our status (and that of any identified contributors) as the authors of material on our site must always be acknowledged.
4.10. You must not use any part of the materials on our site for commercial purposes without obtaining a licence to do so from us or our licensors.
4.12. If you’re a copyright owner or agent thereof and believe that content posted on our websites or in our apps or elsewhere, infringes upon your copyright, please submit a notice with:
– An electronic or physical signature of the person authorised to act on behalf of the copyright owner; – A description of the copyrighted work that you claim has been infringed; – The URL of the location on the website or a screenshot of the location in the app containing the material you claim is infringing; – Your address, telephone number, and email address; – A statement by you that you have a good faith belief that the disputed use is not authorised by the copyright owner, its agent, or the law; and – a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or the person authorised to act on the copyright owner’s behalf.
Reliance on information posted
5.1. Commentary and other materials posted on our site are not intended to amount to advice on which reliance should be placed.
5.2. We therefore refuse all liability and responsibility arising from any reliance placed on such materials by any visitor to our site, or by anyone who may be informed of any of its contents.
Our site changes regularly
6.1. We put a lot of effort to improve our services. Thus, our site is updated regularly, and we may change the content at any time. If the need arises, we may suspend access to our site, or close it indefinitely. You agree that we may change, update, suspend or restrict your access to any features, parts or the whole site and/or app, at any time, without notice or liability to you.
6.2. Any of the material on our site may be out of date at any given time, and we are under no obligation to update any and all materials, whatsoever.
Our liability for the material on the site
7.1. Our Services and the materials displayed on our site is provided to you on ‘as is’ and ‘as available’ basis, without any guarantees, warranties or representations of any kind, express or implied. To the fullest extent permitted by applicable law, we, other members of our group of companies and third parties connected to us hereby expressly exclude:
7.1.1. All conditions, warranties and other terms which might otherwise be implied by statute, common law or the law of equity.
7.1.2. Any liability for any direct, indirect or consequential loss or damage incurred by any user in connection with our websites or in connection with the use, inability to use, or results of the use of our websites, apps, account systems and/or any websites linked to it and any information and/or materials posted on it, including:
18.104.22.168. loss of income or revenue;
22.214.171.124. loss of business;
126.96.36.199. loss of profits or contracts;
188.8.131.52. loss of anticipated savings;
184.108.40.206. loss of data;
220.127.116.11. loss of goodwill;
18.104.22.168. wasted management or office time; and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable.
7.2. This does not affect our liability for death or personal injury arising from our negligence, nor our liability for fraudulent misrepresentation or misrepresentation as to a fundamental matter, nor any other liability which cannot be excluded or limited under applicable law.
Information about you and your visits to our site
9.2. By using our site, you consent to such processing and you warrant that all data provided by you is accurate.
Uploading material to our site
10.1. Whenever you make use of a feature that allows you to upload material to our site, or to make contact with other users of our site, you must comply with the content standards set out in these terms. You warrant that any such contribution does comply with those standards. In cases where any such contribution does not comply with those standards and is a cause for a claim or a dispute you agree and undertake to indemnify us for any breach of that warranty.
10.2. Any material you upload to our site will be considered non-confidential and nonproprietary, and we have the right to use, copy, distribute and disclose to third parties any such material for any purpose. We also have the right to disclose your identity to any third party who is claiming that any material posted or uploaded by you to our site constitutes a violation of their intellectual property rights, or of their right to privacy.
10.3. You are responsible and liable for any and all communications, information, images, material, their contents and accuracy transmitted, uploaded or posted to our websites, apps or account systems by you to us and any third party.
10.4. You hereby represent, warrant and agree that the communications, information, images, materials and their contents shall not violate any third-party rights.
10.5. We have the right to remove any material or posting you make on our site if, in our opinion, such material does not comply with the content standards set out in these terms.
Viruses, hacking and other offences
11.1. You must not misuse our site by knowingly introducing viruses, trojans, worms, logic bombs or other material which is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored or any server, computer or database connected to our site. You must not attack our site via a denial-of-service attack or a distributed denial-of service attack.
11.2. By breaching this provision, you would commit a criminal offence under the Computer Misuse Act 1990. We will report any such breach to the relevant law enforcement authorities and we will co-operate with those authorities by disclosing your identity to them. In the event of such a breach, your right to use our site will cease immediately.
11.3. We will not be liable for any loss or damage caused by a distributed denial-of-service attack, viruses or other technologically harmful material that may infect your computer equipment, computer programs, data or other proprietary material due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.
12.1. You may link to our website, provided you do so in a way that is fair and legal and does not damage our reputation or take advantage of it, but you must not establish a link in such a way as to suggest any form of association or in misleading context.
12.2. Appropriate link text should always be used in links pointing to our website.
12.3. Our site must not be framed on any other site or use any similar technology in relation to the content of the website. We reserve the right to withdraw linking permission without notice. The website from which you are linking must comply in all respects with the content standards set out in these terms.
12.4. You agree that, should we request the deletion of a link to our website that is within your control, you will delete the link promptly.
12.6. If you would like us to remove a link to your website that is included on this website, please contact us. Unless you have a legal right to demand removal, such removal will be at our discretion.
Links from our site
13.1. Where our site contains links to other sites and resources provided by third parties, these links are provided for your information only.
13.2. We have no control over the contents of those sites or resources, and accept no responsibility for them or for any loss or damage that may arise from your use of them.
Limitation of liability
14.1. Under no circumstances, and under no legal theory, whether in contract, tort (including negligence), strict liability or otherwise, shall our website be liable to you or any other person for any indirect, incidental, consequential, special, exemplary, or punitive damages of any kind (including, damages for loss of business, loss of data, loss of goodwill, or lost profits), or any damages for gross negligence of any kind (including, damages for work stoppage, or any other commercial damages or losses) arising from your use or misuse of our services.
Jurisdiction and applicable law
15.1. The English courts will have non-exclusive jurisdiction over any claim arising from, or related to, a visit to our site although we retain the right to bring proceedings against you for breach of these conditions in your country of residence or any other relevant country.
Alternative dispute resolution
16.1. We and you hereby agree to first attempt to informally negotiate any claim or dispute for at least 30 /thirty/ days.
16.2. You shall notify CarpertCleaning.website of any claims that you have by sending a notice to:
42 Chatter Rd, Ashford TW15 1AF, London, United Kingdom
16.3.This clause shall have no effect on any statutory rights to initiate a court proceeding in case of a dispute and shall not suspend any statutory limitation periods applicable to the bringing of a claim.
18.1 You acknowledge and agree that no joint venture, partnership, employment, or agency relationship exists between you and our website, any of our subsidiaries, partners, service providers, licensors, licensees or any other third parties related to us, as a result of this Agreement and/or your use of the our websites, apps and/or account systems.
19.1. You hereby acknowledge and agree that we may assign this Agreement, in whole or in part, to any person or entity at any time with or without your consent.
20.1. If any provision of this Agreement is held to be invalid or unenforceable to the maximum extent permissible so as to affect the intent of the parties, and the remainder of this Agreement shall continue in full force and effect.
20.2. If any provision cannot be reformed, any such provision shall be deemed severable from the terms of the Agreement and shall not affect the validity and enforceability of any remaining provisions.
21.1. The headings in this Agreement shall have no legal effect whatsoever and are provided for informational purposes only.
22.1. This Agreement shall be effective as of the date that you indicated that you accept it, whether explicitly or by using the websites, apps and/or account systems of our website, and shall last as long as you continue using the websites, apps and/or account systems.
22.2 You may terminate this agreement by simply ceasing to use this website.
We Price Match
23.1 You can claim a refund for the difference if you happen to find your carpet cleaning cheaper on another website.
Just remember to contact us after booking with us and at least 24 hours before your check-in date. You’ll need to provide us with the link to the other offer and it must be online and available when we check.
We Price Match checklist
The other offer must be for the same property type.
The other offer must be for the same date.
The other offer must have the same cancellation policy and conditions.
When can’t you make a claim?
If the other offer is part of a loyalty or rewards programme.
If the other offer is a special promotion or deal.
24.1. Clauses 2.2-2.4 (inclusive), 3, 4, 7, 8, 10, 14-22 (inclusive) shall survive the termination of this Agreement and continue to be in full force.
You hereby acknowledge and agree that you have read, understood, considered and accept this Agreement, and that by using or accessing our websites and/or apps, you are agreeing to be bound by the terms and conditions set forth herein.