“FAQs” Our Frequently Asked Questions

“CarpetCleaning.Website” is an online directory and booking platform for carpet cleaning services.
Gone are the days where you needed to call individual carpet cleaning companies for quotes, now you can compare prices and services all on one website!
Click, compare and book directly with companies through our website.

We use SSL encryption which protects your details sent over the internet from third-party access and manipulation.

A pre-clean treatment involves a stronger, deeper clean with the added advantage of sanitizing & deodorizing your carpet. It also includes pre-treating all stains and walkways before the steam cleaning commences.

If you have a carpet that has heavy stains and has not been cleaned for a long period of time then this treatment will guarantee the best results possible. This type of treatment is perfect for allergy sufferers & households with children, pets, and smokers.

If you can provide free parking on the cleaning day, then chances are you won’t need to pay for parking. There may be a charge for congestion charging.

Parking and congestion charges are not part of the quote and may be added on to the fee for the day.

You should clean your carpets regularly to avoid them becoming too heavily soiled. If you want to prolong the life of your carpet and avoid buying a new one then you should use the services of professional carpet cleaners. No matter how much you think you can actually clean the carpets yourself with products found online, there are always risks involved with using certain products.

Our team of professional carpet cleaners will ensure the job is performed in a correct and safe manner and that the best possible outcome is achieved.

Most of the carpets dry within two hours. However, the length of time that it would take a carpet to dry depends on numerous factors including how soiled your carpet was and weather conditions. Our cleaners are very experienced and should be able to estimate the time it would take once they arrive at the property.

Health and safety are of paramount importance to us. Professional cleaning solutions are tested for effects on the environment and occupants of areas in which they are used. We use only the best and latest environmental-friendly products, however, it is recommended that children and pets stay off a damp carpet until it is completely dry, to prevent slipping and falling hazards and tracking in fresh soil.

This information will be displayed on the comparison page before you make a booking.

There is a number of different carpet cleaning methods that various companies will use – some use more water, products or mechanical action. We feel our carpet cleaning offers the perfect combination of all methods and gives the best results on a wide range of carpet materials and styles. All our carpet cleaning technicians are fully trained and will be able to advise you on the best possible treatment for your carpet.

Yes, prices include the company bringing all the necessary chemicals and equipment needed to carry out the service on the day.

The likelihood of successful stain removal will depend on the type of stain involved, what the carpet fibres are made from and if anything has already been used to remove the stain. The most difficult types of carpet fibres to remove stains from are wool and nylon. This is because they are an absorbent fibre type and can easily be re-dyed by colored spillages. Common problematic stains are tea, coffee, urine, curry, Bolognese sauce, red wine, lucozade, cherryade, make-up, ink, dye, some paints, fake tan, wood stain or varnish, lily pollen, etc. We carry a wide range of stain removers on our van but unfortunately, some stains are permanent or can only be reduced. We will always try our best to remove them though.

Deodorizer uses enzymes to neutralize and remove odors such as vomit and pet waste. Unfortunately, if the odor source has reached the backing or padding, complete removal of the odor cannot be guaranteed. Carpet protection shields each fiber of the carpet allowing the carpet to resist dirt, spills, and stains. This protection should allow you to keep your carpet looking clean longer.

No, but you should move as much furniture out of the way as possible before the cleaning company arrives. The more you’ve done to expose as much carpet as possible, the more surface area the professionals can clean, and the happier you’ll be with the results.

There is no problem moving lighter furniture like tables, desks and chairs. If you wish us to clean under wardrobes or beds you need to move them in advance.

We work tirelessly to guarantee all our customers are satisfied with their carpets after cleaning, and we deal with all complaints in a fast and professional manner. If you feel the work has been of an unsatisfactory standard or would like to speak to our team regarding any issues, please contact us using the Complaint and Review procedures.